Effective date: 28 September 2026
This page explains the position for the public Dunareqoli website. The website itself does not sell goods, accept payments, issue tickets, or complete enrolment. As a result, there is nothing purchased through this site for which a return can be requested here.
Browser-only build-pass requests
The build-pass form on the homepage is an in-browser planning tool. It does not create a booking, store a request, charge a payment method, or reserve a place in a programme. Completing that form does not create a contract or entitlement to a service. You can simply close the page, refresh it, or clear your own browser data if you no longer wish to retain the locally entered text.
Future workshops or engagements
If Dunareqoli later offers a paid workshop, learning product, or facilitated engagement, the relevant offer should state its price, timing, cancellation terms, and refund process before payment is requested. Those transaction-specific terms will apply to that purchase rather than this general website page. Please read them carefully before accepting an offer.
Changes, rescheduling, and substitute participants
Any future agreement may include arrangements for changes in date, access needs, rescheduling, replacement participants, or cancellation by either party. Because reasonable solutions depend on the type of engagement and notice provided, no universal promise about future returns or credits is made on this public site.
How to raise a concern
If you believe you were charged for a separately agreed Dunareqoli service and need to discuss a cancellation or refund, use the direct contact route supplied with that agreement. Include the date, service description, and relevant payment reference, but do not send full card details or other sensitive data. Queries will be reviewed against the specific agreement and applicable consumer protections.
Statutory rights
Nothing in this policy is intended to limit mandatory consumer rights that apply under law. Where applicable law gives a right that differs from a stated transaction policy, the legal right will prevail.